IntroductionAxiom’s AMS Portal has three main role definitions: Admin, Agent and Client. This guide will cover how a Client interacts with the AMS Portal.How Does the Portal

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The Welcome PageAfter an AMS agent has created your account you will receive an email with information about how to create a password and log in to our system for the first

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Your Dashboard:You will have one of two DASHBOARDS, the MULTI-LOCATION and the SINGLE-LOCATION.From either dashboard, you will have access to all of your contracts, assets and

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Contracts PageThe CONTRACTS PAGE will allow access to your contracts (and the more assets and locations you have, the more information the DASHBOARD will display).You can access

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The Contracts Page, Part IIAny of the three highlighted areas in the previous screen will bring you to this CONTRACTS page view.The CONTRACTS page will list pertinent

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The Assets PageThe ASSETS PAGE is where you will access to all assets attached to your contracts.The FILTER BAR allows you to narrow your view by EXPIRATION DATE,

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Submitting a TicketTicket creation is quick and simple. By clicking the "Create Ticket" icon from the ASSETS PAGE, all pertinent information is auto-populated in the fields of the

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Accessing Your TicketsAside from clicking the "VIEW TICKETS" link in the email you receive after successfully submitting a ticket, you can access your tickets by clicking the

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Your Open TicketsThis screen gives you quick access to the status, last activity, and last respondent, as well as ticket ID.

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NotificationsAll ticket communications will trigger an email notification to be sent to you and the agent. For example, if you leave a comment, your assigned agent will receive a

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